Dear Rude B*tch.....

Wow....what a way to start my day today....

A woman in her 60's arrives with her husband as the first customer in my store today. In her hands is a bag with our logo on it.

Me: Do you have a return?
Rude Woman: Yes
Me: We do need you to leave the bag at the front of the store please.
(woman ignores me and continues to walk through the store)

RW: Do you have any Father's Day frames left?
(I walk her to our Clearance section)
RW: No, I wanted the one you had in silver.
Me: I'm sorry, but those are sold out. These are the only ones I have left.
RW: I guess this will do. Do you have a box?
Me: No, I'm sorry. Most of the clearance items don't have a box.
RW: So, can't you just take a frame out of another box and give the box to me?
Me: No, I'm sorry. The boxes have specific skus on them for inventory. We can't take skus off and start moving them around to other items and boxes.

Now, the woman completely and utterly goes apeshit on me. Apparently, just short of the Crucifixion and just this side of slaughtering busloads of children is the idea that I'm not going to give her the box. We go up to the front of the store, where she proceeds to tell her husband how disgusting it is that I won't switch boxes around for her, and has he ever heard of such a thing?

Mind you, I probably WOULD have done it, but her attitude has been utterly disgusting and rude that at this point, NOT accomodating her seems to be a matter of pride.

I ring up her new frame and begin to ring the return:

RW: What are you doing?
Me: I'm doing both items in the same transaction for you.
RW: Well I WISH you had asked me first.
Me: Oh, did you want me to do the new item first and then a separate transaction for the return?
RW: Well, yeah.
Me: Ok....no problem. (I ring up the new frame). Ok, your total is $3.98.
RW: Yeah...without a box!

I ignore the comment, and begin ringing her $12 return.

RW: Are you one of the managers here?
Me: Actually, I'm THE manager here.
RW: You people used to be MUCH more helpful. As if people asked for boxes every day.
Me: Actually, they do. Which is one of the reasons why we can't switch boxes around for people.

Then, she actually leans forward over the counter into my face and in a childlike voice says to me: "blah blah blah blah blah." Seriously. In my face.

I do my best not to reach out and slap the living bejeezus out of her. Instead, I say to her "ExCUSE me?"

RW: It's just words. You could give me the box if you wanted to.

I'm shaking, I'm so angry. "Ma'am," I say, "I have not been rude to you ONCE during this exchange. You will NOT be rude to me."

RW: I can't believe it. And for how much money I spend in this store! (Mind you, she just returned a $12 frame to get a $4 frame)

Somehow, I completed the transaction and gave her her receipt, explained when she would get her refund, and she stormed out with her husband in tow. I had to go in the back and calm down and get someone else to cover the front for me. I'm happy to say I NEVER lost it in front of her.

BITCH!!!!