Gee Buffy, Sorry I Miffed Ya

Ah, the rich. You know, as much as people try to tell me that they are just like everybody else, I can reassure you on a daily basis that this just isn't the case. Take, for example, my run-in with a certain woman from the wealthy area known as Los Gatos, who I had the misfortune of having in my store on Monday.

Said rich-bitch arrived in her tennis shorts, tank top, overdone tan and visor. Shudder. Yes, visor. As if as soon as she got done selecting frames, she was heading out for a game of tennis with Muffy, Buffy and Clarissa.

The first thing she informs my assistant is that she wants three of the same frame, and she EXPECTS us to honor three coupons from her. We currently have a coupon that states it's good for 40% off one item, one per customer per visit. She of course tells my assistant that she'll be happy to walk out the door and come back in three times, but she WILL use all three coupons. My ASM tells her she can't, and of course she blows a gasket.

D'jever notice it's always the rich ones that want to save as much money as humanly possible?

So my assistant comes into my office and asks me to intervene. I come out to the sales floor where said woman is looking at frames. She tells my ASM that she's found her three and she will be using all of her coupons. I very calmly explain to her that she can't use all three, and that the intention isn't to print as many coupons as you possibly can to use. In fact, if our home office wanted the entire store to be on sale for 40% off, they'd just have a 40% off the entire store sale.

So she looks at me, puts her finger to her lips, and says...."Shh. You're embarrassing me."

Mind you, the only three people in the whole damn store are me, her and my assistant. Who am I embarrassing her in front of? The frames? I'm sure those 16x20s were thinking to themselves, "Damn! There's no way I'm going home with that bitch!" Hell, I was embarrassed FOR her, with the way she was carrying on. So, I took the moral high road, turned, and went back to my office.

Flash forward half an hour, and her HUSBAND calls me on the phone, to chew me out for how terribly I treated his wife. How she was so humiliated and came home in tears. How I was a terrible manager. I then proceeded to tell him my side of the story, since he wasn't anywhere nearby. He then asks me if it's true I told his wife she was never allowed to return to the store. Hey, let me tell you. She may have been a bitch, but I'm a money whore. The last thing I'd ever do is tell a customer not to come back when I can get more dough out of their wallet. I got pretty upset at that one. He decided he wanted to call my district manager and I happily gave him the number.

I called my DM first....and he LAUGHED. Thought it was really funny and said "Don't you just love people?" Actually, I don't most of the time. I much prefer animals.

If karma exists though, this woman's next plastic surgery and spray-on-tan session is gonna go MIGHTY wrong.