Tuesday, August 28, 2007

Back Behind The Velvet Ropes, Please

So on Monday, an older female customer came into the store and selected a couple of very inexpensive photo frames that had been on sale on Saturday, but went off-sale Saturday night at close. Unhappy that the employee she was dealing with wouldn't give her the discount, she of course summoned for me. The conversation went like this:

CHEAP CUSTOMER: I was in on Saturday and these were on sale.
ME: Yes ma'am. However, that sale ended at closing on Saturday. We have a new sale that started on Sunday and these frames are not part of that sale.
CC: Well, I'm a very good customer and I think I deserve to get the sale price.

Aaaah, that feeling of entitlement. The ol' me-me-me. Mind you, I don't think I've ever seen the woman in my store before, and the two frames in her hand total about $20 before the aforementioned 30% discount. A good customer? Those of you who read my blog will recall a prior entry regarding a woman who said she was a good customer and proceeded to say "blah blah blah" in my face. A good customer would be my gentleman who just spent $1400 to have his Thomas Kincaid's framed. A good customer would be my woman who owns a studio and buys crapload of canvas off of me. This woman? Not so good. So all of the following go through my mind when I hear this old woman say "I'm a very good customer":

You should have been less of a good customer of mine and a better customer of your plastic surgeon.

If you can produce the receipts from your last ten transactions, I'm sure we can do something for you. But they'd better be big receipts.

Do you shit as big as your ego?

But nay...I refrain and merely reply:

ME: I'm sorry, but that's not how it works.
CC: Well then, I guess I'll go buy my frames somewhere else.
ME: OK.
CC: Your loss.

My internal responses:

Not really. I'm already $2000 over plan for the day and don't need your $20 (before discount).

A really good customer wouldn't leave, would they? Wouldn't you at least want me to know your name?

Is your husband aware of the fact that you're a stuck-up, cheap, pretentious, frigid bitch? Cuz right now, my whole store knows it.

Nay...I merely answered:

ME: OK.

Just another fun day in retail.

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