I Have My Own Saliva, Thanks

Had a truly insane customer dealing with one of my employees today. He brought in a movie poster from The Simpsons Movie. Of course, recognizing the value of the piece, he had put it up on his wall with packing tape in each corner.

To be honest, I don't know what really happened with my employee and him, but it appears that there was some misunderstanding about whether or not he wanted custom framing or ready-made frames. All I know is it eventually led to this idiot screaming at M so much that she came in the back and said to me "I need you to go deal with this guy, I can't."

I went out all sugar and spice and sickening sweet, but the guy had driven past the great town of Rational about 30 miles back. He was ranting and raving about how we had wasted his time and how little of it he had. How we refused to listen to what the customer wanted and he was going to go somewhere else. He kept telling me that he was going to call my district manager (who, ironically, happened to be in the back room at the time and was rather amused).

Why is it that when people say they are going to call your home office or your district manager, they think that's some kind of threat? Fine, make a phone call. Feel free. I'm still gonna have my job tomorrow, buddy...trust me. If you REALLLLY think they're going to fire me because some psycho didn't communicate how to frame his trashed Homer poster...boy, you must really think you have a lot of clout.

I did what I could, but of course the guy had no real interest in listening to anything I had to say. He didn't really want the situation resolved. The one thing that really disturbed me was that much like a large dog, he produced an adequate amount of slobber the more worked-up he got. Unfortunately for me, I got in the path of said slobber. And, of course, he didn't apologize for that.

Have a nice day, Mr. Psycho. Thanks for the bath.